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Terms & Conditions / Privacy Policy / Shipping Disclaimer

Terms & Conditions:


1) Flower arrangements delivered may not be exactly the same as those shown on the site. We make all possible efforts to deliver exactly the similar arrangement but because of seasonal and location constraints, we may need to substitute some flowers. Although, we promise that the number of flowers will be the same and the value of the substitutions will be equal to or higher than what is shown on the site.


2) Products seen may vary from original flowers in terms of availability.

3) Deliveries within Mumbai will be made on the same day, depending on your request (any time). Deliveries to major metropolitan cities will be done on the same day if the order is placed before 2 pm IST. If the order is placed after 2 pm IST we would try to deliver your order on the same day depending on your request, and if we are unable to deliver on the same day, the same would be delivered on the next day.

4) Please make sure you provide the correct address with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.


5) Deliveries :

• We cannot guarantee the delivery on a specified time due to the logistics involved .You can still request for a specific time of delivery, in the "Special Instructions" column in the order form and we will try our best to honour it..

• Deliveries by our service providers are done between ( 7 AM to 7 PM ).

• Orders placed for Cakes will not be possible early in the morning at all , since the cakes have to be procured fresh from the bakery and delivered. So the delivery of the cakes would only be possible after 11 AM .

• The Time of delivery is not guaranteed, regardless of any request otherwise.

6) The prices shown on the website are in INR & USD . Kindly check the price before placing the orders . ( There is no Conversion ) .


7) Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable.


8) We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Ivy Aura provides its services subject to the following terms, conditions, and provisions ("Terms and Conditions"). By accessing, viewing, or using this site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Ivy Aura reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.

• Copyright
Unless otherwise indicated, all content on this site, including text, graphics, images, and logos, is the property of Ivy Aura or its content suppliers and is protected by International copyright laws and regulations.

In addition, Ivy Aura owns a copyright on this site as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site's content. Except as expressly provided herein, Ivy Aura does not grant any express or implied right to you. Ivy Aura actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are Copyright (c) 2005 Ivy Aura All rights reserved.

• Trademarks
Ivy Aura, and other names, graphics, logos, and icons identifying Ivy Aura or its products or services are the proprietary marks of Ivy Aura. These trademarks may not be used in connection with any product or service that is not Ivy Aura's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ivy Aura. All other trademarks not owned by Ivy Aura that appear on this site are the property of their respective owners.

• License
These Terms and Conditions provide you with a personal, revocable, nonexclusive, nontransferable license to use this site conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, noncommercial use , and you may download a single copy of the materials from this site only for personal, noncommercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. As a condition of your use of this site, you warrant to Ivy Aura that you will not use this site for any purpose that is unlawful, unauthorized, or inconsistent with these Terms and Conditions, and you agree that this license to use the Ivy Aura website will terminate immediately upon your violation of this warranty. Ivy Aura reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.

Disclaimers


WHILE Ivy Aura ENDEAVORS TO PROVIDE THE MOST ACCURATE, UP-TO-DATE MATERIALS AVAILABLE, THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES, TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER, Ivy Aura MAY MAKE MODIFICATIONS OR CHANGES TO THE SITE OR THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THIS SITE AT ANY TIME. Ivy Aura IS NOT RESPONSIBLE FOR AND NEED NOT HONOR TYPOGRAPHICAL OR PRICING ERRORS ON THE SITE; Ivy Aura RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT DESCRIPTIONS, ORDERS IN WHICH Ivy Aura BELIEVES THE CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT Ivy Aura BELIEVES ARE HARMFUL TO Ivy Aura OR ITS AFFILIATES. Ivy Aura ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS PURCHASED OR ORDERS PLACED THROUGH THIS SITE.

YOU ASSUME THE SOLE RISK OF MAKING USE OR RELYING ON THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE. Ivy Aura MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION, OR ACCURACY OF THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED OR CONTAINED IN THIS SITE FOR ANY PURPOSE. EXCEPT AS SET FORTH IN THE Ivy Aura WARRANTY POLICY STATEMENT APPLICABLE TO PRODUCTS SOLD ON THE Ivy Aura WEBSITE, ALL INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

• Linked Sites
This site contains links to sites owned and maintained by persons or entities other than Ivy Aura. Ivy Aura does not regularly review materials posted, or products or services offered, on the websites to which this site is linked. Ivy Aura does not necessarily endorse all of the materials, products, and services available on such linked sites, and Ivy Aura expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the products and services offered at any linked site. Any decision to view the contents of any linked site is solely yours and is made at your own risk.

• Submissions
Ivy Aura welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, information, or any other content you contribute to Ivy Aura or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Ivy Aura to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content--without additional approval or consideration--in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by Ivy Aura will not infringe upon or violate the rights of any third party.

• Indemnity
You agree to indemnify, defend, and hold harmless Ivy Aura, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising from your use of this site or any breach by you of these Terms and Conditions.

• Applicable Law
By visiting Ivy Aura, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Ivy Aura or its affiliates.

• Local Laws
Ivy Aura makes no representation that materials in this site are appropriate or available for use in other locations, and access to them from territories where any of the contents of this site are illegal is prohibited. Further, Ivy Aura makes no representation that the products and services available for sale or use on this site are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from this site from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.

• Entire Agreement
These Terms and Conditions, together with Ivy Aura's returen policy, security and privacy, substitution policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Ivy Aura with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Ivy Aura with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

• General
In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Ivy Aura as a result of these Terms and Conditions or your use of this site. The waiver by Ivy Aura of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.

• Important Notice to Webmasters.
Regarding the use of trademarked names in metatags and/or hidden text, we have a no-tolerance policy. The use of trademarked names in metatag keywords is trademark infringement, and the use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

Linking to any Ivy Aura web page is prohibited absent express written permission from Ivy Aura. Framing the Ivy Aura website with links, advertisements and/or other information not originating from the Ivy Aura website is expressly prohibited.
 

Privacy Policy:


www.flowercart.in recognizes and respects the importance of maintaining the privacy of our customers, registered members ("Members") and users and has established this Privacy Policy as a result. Below we describe why we gather information from you, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information. This Privacy Policy is part of the Terms and Conditions, which governs your use of our web site located at www.flowercart.inor the "Web Site"). The Web Site is owned by www.flowercart.in (the "Company").

Why do we gather information?
Since our inception, www.flowercart.in has consistently provided our customers, Members, and users with quality goods and services, excellent customer service, access to useful information, and an overall pleasant interactive experience. We gather personal information to allow us and certain third parties to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you, and message recipients, of special offers and discounts.

What information do we gather?
Through our Web Site and emails, including but not limited to, when you place an order, participate in our forums, surveys, contests, , promotions, content submissions, bulletin boards, discussion groups, requests for suggestions, membership registrations, and in connection with other activities, services, products and resources we make accessible through or available on the Web Site, or any of our affiliated sites, we may collect the following information: your name, address, telephone number, email address, title (gender), birth date, billing information (credit card number, expiration date and billing address), occasion type (birthday, Mothers day, etc.), products purchased, any relevant promotion code and information and the gift and message recipient's name, address, telephone number, email address, and any other information you provide to us, including User Submissions (as defined in the Terms of Use). Information you enter is collected even if you cancel or do not complete the intended use, registration, or order process.


How we use the information we collect about you.
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you, and your gift and message recipients, of offers and discounts from www.flowercart.in This information is not shared with any third party.

In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of the Company by, with, or into another company (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers, Members, and users. However, the use of this information by any Successor would still be governed by the terms of this Privacy Policy, as amended from time to time, including any amendment after such transaction.


We may disclose any information you provide to us (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental or law enforcement request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this Web Site or to process any orders or registrations or to conduct any promotions, contests.

Portions of the Web Site (such as our Member registration and Reminder Service) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Any Password provided to you will be the exclusive property and confidential information of the Company and may be used by you solely for your individual use of this Web Site. You are responsible for maintaining the confidentiality of any Password provided to you. All activities that occur using your Password are your responsibility, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.


Consent to Transfer
www.flowercart.in is operated in the India. If you are located in the European Union or elsewhere outside the United States, please be aware that any information you provide to us will be transferred to India. By using the Web Site or providing us with your information, you hereby consent to this transfer. In addition, if you provide data to us about other individuals (such as your message recipients), you agree that you have obtained consent from each such individual to the submission and processing of such information under the terms of this Privacy Policy, including without limitation the transfer of such data to the India. Although we will collect and use your information only as stated in this Privacy Policy, laws generally applicable to the protection of personal data in the India may not be as stringent as those in some users' home jurisdictions.


Links
www.flowercart.in wants you to be aware that when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the privacy policies and terms of use of those third party web sites, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other web site.

From the Company and its Affiliates
In addition, if you also prefer not to receive further product information and promotional mailings/emails from us based on information you provided to www.flowercart.in, please indicate this in your instructions to us and please include your mailing address. Any email for which the primary purpose is the advertising or promotion of a product or service will contain contact information/link and a reply email address to which you may reply to opt-out from receiving similar future emails. Please note that your instructions do not govern the use of personal information you may have provided to third party merchants whose products and services may be displayed or accessible on or through the Web Site. The use of information you have provided to these third party merchants is governed by their privacy polices and terms. Also, your instructions do not apply to "transactional or relationship" email messages which include, but are not limited to, registration, order status, confirmation or reply emails. (These email messages may also contain promotional items and offers however, that is not their primary purpose.

Your instructions will only apply to the www.flowercart.in Web Site, not to our Affiliates and their web sites. Please refer to the policies and opt-out provisions of those other web sites.

Your instructions to limit the use of your information will be processed as soon as reasonably practicable and in accordance with applicable law.

Corrections
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to admin@flowercart.in

Your Security
If you place an order our Web site encrypts your credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer® or Netscape Navigator®. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.


Your Consent and Changes to this Policy
Subject to the above provisions, by using our Web Site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. In addition, if you would like prior notice of changes to the Privacy Policy or Terms of Use, email us at admin@flowercart.in from the email address to which you would like notice sent. By using admin@flowercart.in, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use of which this policy is a part.

Your Comments
We welcomes feedback concerning this Privacy Policy. Please send your comments and questions to admin@flowercart.in

Shipping Disclaimer


We CANNOT commit any fixed time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 7 am to 7 pm on the given date.

  1. Orders received till 4 pm IST will be delivered on same day unless delivery date is mentioned.
  2. The delivery will NOT be redirected/ redelivered to any other address under any circumstance.
  3. The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
  4. We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refuses the product.
    • Delivered the product at the Gate/ Reception/Neighbor.
  5. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
  6. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability."
  7. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
  8. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  9. No change in instructions can be entertained before 1 working hours of the date of delivery and acknowledged by our Customer support team.
  10. Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
  11. We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery.
  12. Proof of delivery will be provided in case of any dispute in delivery.
  13. Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformation will be taken from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. It shall be assumed that she/he has agreed to the delivery of the alternate product.
  14. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at admin@Flowercart.in
  15. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

            Hotel

      • Full address of the hotel.
      • Room No.
      • Telephone number of the hotel.
      • Name of Tour Company, if applicable.

            Hospital

      • Full address of the hospital.
      • Ward number or name.
      • Home address of recipient with phone number.
  1. We will not entertain any complaint for perishable products like fresh flowers; cake etc. after 48 hours from the time of delivery.
  1. If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
  2. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

For Midnight Deliveries

  1. Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date
  2. We deliver on Sundays
  3. The above product will be delivered only in the cities mentioned above.
  4. We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate/ Reception/ Neighbor.
  5. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
  6. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  7. Orders received till 4 pm would be only accepted and delivered.
  8. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  9. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  10. In case the product is not delivered due to any of the above reasons, we will inform you about the same.
  11. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
  12. Proof of delivery will be provided in case of any dispute in delivery.

General Disclaimers:

  1. Flowercart retains the right to refuse any order unconditionally.
  2. All claims are subject to the jurisdiction of Court at Ahmedabad, India only.
  3. If Flowercart is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  4. Flowercart has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Flowercart or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
  5. Genunity of information & interest of making payments:
    1. The customer promises that the information provided to Flowercart is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
    2. The customer agrees to defend indemnity & hold Flowercart and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Flowercart  may modify this agreement from time to time without giving any prior information.

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